Shipping

Returns policy for online purchases

Items you purchased from our website can be returned under following conditions:

  • Within 21 days of purchase (from the date you received).
  • Unworn and unused with the original tags still attached.
  • Original packaging which must be in the original condition.

If your items have all of the above conditions you can return the items for an exchange.

Refunds

To return an item purchased online for a refund, please e-mail customercare@cuteshoes.com.au with your name and the name of the item(s) you will be returning, to let us know.

Then place the goods (unworn and in their original condition and in the original branded shoebox they came in) in a postpak or box (to protect the original packaging) within 21 days from the date of the receipt to: Cute shoes Pty Ltd, Shop no:-6f , 42, Railway pde, Burwood, NSW 2134.

The branded box is just as important as the shoes themselves, so please do not alter it in any way – e.g. do not attach shipping forms, tape or mark the box. Doing so can result in your return being rejected.

We are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you do wear socks and test them out on carpet, just in case!

We reserve the right to refuse a return if the policy has not been adhered to.

When returning goods please use a reliable method of postage, as Cute Shoes Pty Ltd is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund or exchange.

Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse. An email will be sent to you confirming this.  Please contact customercare@cuteshoes.com.au.

A refund will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.

Goods purchased online may only be returned to Cuteshoes store for an exchange or credit note only, in accordance with our in-store policy (scroll down).

Exchanges

You may exchange your online purchase for a different size or style within 21 days of the invoice date, subject to availability.

If you intend to exchange an item, simply e-mailcustomercare@cuteshoes.com.au as soon as possible with the style, size and colour you require so we can reserve it for you.

Then place the item(s) unworn and in it’s original condition in a postpak or box (to protect the original packaging) within 14 days from the date of the receipt, to: Cute shoes Pty Ltd, Shop no:-6f , 42, Railway pde, Burwood, NSW 2134.

When returning goods please use a reliable method of postage, as Cuteshoes Pty Ltd is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for an exchange.

Cute shoes Pty Ltd will cover the cost of the returning parcel, however should you need to replace an item more than once, you will be charged $15 postage to cover return postage.

Exchanged items will only be dispatched on receipt of your parcel. So if you require your shoes urgently, to avoid time delays we suggest you place a new order and request a refund for your initial order.

If more convenient, you may also exchange your goods at Cuteshoes store for a different size or style within 14 days or get a credit note valid for three months. Please note that refunds are not available in store unless an item is faulty.

Faulty goods

You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.

If you intend to return a faulty item, please notify customercare@cuteshoes.com.au for advice before returning the item.

Goods received will be inspected for manufacturing faults.

Please note that items deemed subject to fair wear and tear will not be accepted as faulty.  The customer will be notified and the goods returned to them at their own expense.

Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.

Goods received in error

If the goods you receive are not what you ordered please notify customercare@cuteshoes.com.au immediately so we can put things right.

Returns policy for in-store purchases

Returns

At Cuteshoes we understand that sometimes you change your mind about your purchase.

So provided you return your purchase to cuteshoes store in its original condition, in its original box and with proof of purchase within 21 days, we will allow you to exchange it for something else or a credit note.

Refunds are not available at cuteshoes store unless an item is faulty, so please choose carefully.

Faulty goods

You may return faulty items to cuteshoes store for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.

An item with a manufacturing fault is considered faulty.  Goods deemed subject to fair wear and tear will not be accepted as faulty. Occasionally it may be necessary to seek a second opinion from the supplier before a refund can be processed.

Customer complaints and feedback

At cuteshoes we continually strive to improve the service we offer our customers. So if you are unhappy with any aspect of our service or product, we want to know about it. Please contact us using the e-mail address below with your concerns and we will get back to you promptly.

customercare@cuteshoes.com.au

We also welcome any positive feedback and ideas that we can pass on to the team and post as testimonials on our website.

Cute shoes reserves the right to make changes to the above policies at any time.

Shipping Policy

Postage and handling costs

Cute shoes delivers within Australia and internationally.

We use registered post for all deliveries and aim to process and deliver your parcel within 10 working days of receiving your order.

Delivery is free for all orders within Australia.

Delivery will be to the delivery address nominated by you between 9am – 5pm Monday to Friday. We do not deliver to PO Boxes, except to remote areas or by special request.

The customer is responsible for any postage incurred if a parcel is returned to Shoe Show unclaimed.

All costs are in Australian dollars.

Order tracking

Your order will be delivered by Australia Post. Once your order has been shipped, you’ll receive an email containing tracking details on how to follow your order’s journey to your door.

To track your goods with Australia Post call 13 11 18 and quote the consignment number e-mailed to you on despatch of your goods or track your goods online via the Australia Post website. (need a link to Australia post website)

Delivery fees may be subject to change without notice and will be posted on the website at the time of change.

Signing for deliveries

To make sure your order safely reaches you, a signature is required upon delivery. However, you may choose to have your parcel left without a signature (e.g. on your front porch). We’ll ask you to select your preferences at checkout. If no one is present to receive your parcel, a notice will be left at your address with an alternative delivery or pick-up options.

Changing your shipping address

We know you want your order fast so our team at the warehouse aims to process and pack your order as quickly as possible. This means that if you need to make changes to your order (including your shipping address), we can only do so if it hasn’t left the warehouse.

To change your shipping address, call us on 02 97010262 weekdays 9am to 8pm and Saturday 10am to 6pm AEDT.

International shipping

Cute Shoes delivers to anywhere in Australia and New Zealand, excluding PO boxes.

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